Privacy Policy

D2 Customs ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with South Africa's Protection of Personal Information Act 4 of 2013 ("POPIA"). This policy explains What We Collect, why we collect it, how we use it, and the rights you have over it.

Who We Are

D2 Customs is an automotive detailing studio based at Ossewa Street, Terenure, Kempton Park, 1619, South Africa. For any privacy questions or requests, contact us at info@d2services.co.za.

What We Collect

• Contact details — name, email address and phone number you provide via our enquiry, booking, or guide-download forms.
• Vehicle & service details — make, model, condition notes and the service requested, used to prepare and deliver your detail.
• Communications — emails, WhatsApp messages, and call records relating to your enquiry or booking.
• Technical data — basic request metadata (e.g. IP address, browser) used only for security and abuse prevention.

Why We Collect It

We use your personal information to:

• Respond to enquiries and confirm bookings.
• Deliver requested resources, such as our detailing guide.
• Send occasional service-related updates where you have consented to receive them.
• Keep records required for legitimate business purposes such as accounting and dispute resolution.

Who We Share It With

We do not sell your personal information. We share it only with trusted operators who help us run this site and our business:

• Our hosting & database provider — to securely store form submissions and lead records.
• Our email infrastructure — to deliver transactional emails (e.g. your guide download link, booking confirmations).
• Our booking platform — to schedule appointments at the studio.

These operators are bound to handle your data only on our instructions and to keep it secure.

How Long We Keep It

We keep personal information only for as long as is reasonably necessary for the purposes set out above, or for as long as the law requires us to. Lead-form submissions are retained while your interest is active and removed on request.

Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete inaccurate information.
• Object to processing or withdraw your consent at any time.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email info@d2services.co.za. You can unsubscribe from marketing emails at any time using the link in any email or via our unsubscribe page.

Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No system is perfectly secure, but we treat your data with the same care we treat the cars in our studio.

Changes

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.